Privacy Policy

Last updated: June 1, 2026

FNNP Investments LLC ("we," "us," or "our") operates the NEI AutoPilot AI Pro platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including through Instagram Direct Messages, Facebook Messenger, our websites, and AI-powered communication tools.

1. Information We Collect

Account Information: Name, email address, phone number, and business details you provide when creating an account or contacting us.
Social Media Data: When you message us via Instagram or Facebook Messenger, we receive your public profile information (name, profile picture) and message content as permitted by Meta Platform policies.
Communication Data: Messages, call recordings (with consent), chat transcripts, and booking requests.
Usage Data: IP address, browser type, pages visited, and interaction timestamps.
Booking Data: Appointment preferences, calendar availability, and scheduling history.

2. How We Use Your Information

Respond to your inquiries via social media, chat, phone, or email
Provide AI-assisted customer service and lead qualification
Schedule appointments and send reminders
Improve our services and train AI models (anonymized data only)
Send service-related communications
Comply with legal obligations

3. AI-Powered Communications

Our platform uses artificial intelligence to assist with responding to messages, qualifying leads, and scheduling appointments. AI-generated responses are clearly associated with our business accounts. You may request to speak with a human at any time.

4. Data Sharing

We do not sell your personal information. We may share data with:

Service providers who assist in operating our platform (hosting, analytics, communication APIs)
Meta Platforms, Inc. as required by their platform policies for Instagram and Messenger integrations
Law enforcement when required by law

5. Data Retention

We retain your information for as long as necessary to provide our services or as required by law. Social media message data is retained for up to 24 months. You may request deletion at any time.

6. Your Rights

Access, correct, or delete your personal data
Opt out of AI-powered responses
Request a copy of your data
Withdraw consent for data processing

To exercise these rights, contact us at privacy@nei-services.com.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security audits.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

FNNP Investments LLC
Email: privacy@nei-services.com
For Meta platform data inquiries, reference our App ID in your request.

11. Meta Platform Data Deletion

To request deletion of data collected through Instagram or Facebook Messenger, email privacy@nei-services.com with subject "Meta Data Deletion Request." We will process your request within 30 days and confirm deletion.